Support
Customer support is our highest priority. We have a dedicated support team available to assist with all user questions by telephone, email or web. Our team is highly skilled in product knowledge and customer support, can diagnose and solve problems rapidly, enabling you to resolve issues and get back to business as soon as possible. Our services ensure that you get maximum benefit from your use of our solutions. We offer support during the entire implementation process, including specialist consulting services, comprehensive user training and proven implementation services, backed up with a customer support team committed to our clients' success.
BuildOnline Customer Support
The BuildOnline application will be upgraded on 8th March 2008, as part of the release we will be upgrading two Java applets. We have taken the decision to upgrade these applets after requests from you, our customers, to optimise the upload process and improve the viewer capability. We hope you find the results meet with your expectations, full instructions and further information regarding the upgrade process can be found here.
UK
T: +44 870 241 2283
E: support@ctspace.com
US
T: +1 415 778 2790
France
T: +33 1 46 29 29 63
Germany
T:+49 69 686 023 18/16
E: support-deutschland@ctspace.com
Citadon CW Customer Support
Citadon CW customers who have completed application training are welcome to contact Citadon Support via one of the following methods, or click here for more product support information.
UK
T: +44 (0) 844 443 1143
E: supportcw@ctspace.com
Germany
T: +49 (0) 69 686 023 18
US
T: +1 (415) 778 2790
Technical and application-related questions will be answered between our normal technical support service hours of 6 a.m. through 6 p.m., Pacific Standard Time, Monday through Friday.
Please go to our Beta site now where the relevant applets will be updated automatically. If you have any difficulty uploading or viewing documents whilst on the Beta site you may be in a locked down PC environment. If this is the case please do not contact CTSpace Customer Services, we do not have access to your system and will not be able to assist you on this occasion. Please notify your IT department and direct them to this message, they will then be able to update the applets as necessary. Please disregard the Certificate error you may receive going through to our Beta site, the site is fully secured.
Seine_Release_Notes.doc
Applet_Upload_Instructions.doc
Upload-Applet.zip
Viewer-Applets.zip
“We did not know if the tool would really help on a daily basis right from the start of the project. Today, it has become a necessity for all our information exchange needs and the return on investment can be easily proved. ”
Philippe BOUR, Project Manager, STEREAU (Utilities)
