Citadon CW Support

Product Download

System Requirements

Browser Setup

Third Party Downloads

FAQs

Solutions

Quick Reference Guides

Release Notes

Archive Request Form

Product Download

Dynamic Windows Client

IMPORTANT: Please read the system requirements before downloading and installing Citadon CW Client

If you are accessing the Internet through a proxy server, it is recommended that your proxy server be configured to allow direct access for our domain "*.citadon.co.uk". This is often referred to as "bypassing the proxy".

Note:

You must be logged in as an administrator or a user with administrator rights before installing Citadon CW.
The latest version of Sun Java Virtual Machine is required for the use and operation of Citadon CW's built in Document Viewer. This component is available for download from Sun Java Software Download page. (If you have problems with Sun's automatic downloading of their Java VM, you can also try their manual installation page.)

System Requirements

IMPORTANT: Please read the system requirements before downloading and installing Citadon CW Client

Pentium or compatible processor running at 233 MHz or greater
Microsoft^® Windows 98, 98SE, NT, 2000, Windows XP
128 Megabytes of RAM
20 Megabytes of available hard disk space
Microsoft^® Internet Explorer² 6.0
1024x768 display resolution
56 kbps connection speed or higher recommended

If you are accessing the Internet through a proxy server, it is recommended that your proxy server be configured to allow direct access for our domain "*.citadon.com". This is often referred to as "bypassing the proxy".

Check your Browser Configuration

Citadon CW installed client

Pentium or compatible processor running at 233 MHz or greater
Microsoft^® Windows 2000¹ (Service Pack 2 or higher), Windows XP¹ SP1, SP2
128 Megabytes of RAM
Up to 350 Megabytes of available hard disk space
Microsoft^® Internet Explorer² 6.0
1024x768 display resolution
56 kbps connection speed or higher recommended

Note:

1. You must be logged in as an administrator or a user with administrator rights before installing Citadon CW.
2. The latest version of Sun Java Virtual Machine is required for the use and operation of Citadon CW's built in Document Viewer. This component is available for download from Sun Java Software Download page. (If you have problems with Sun's automatic downloading of their Java VM, you can also try their manual installation page.)

Browser Setup

Start Internet Explorer.
From the Tools pull-down menu, select Internet Options.
Under Temporary Internet Files, click on the Settings button.
Under Check for newer versions of stored pages, select Every visit to the page.
Click OK to save your changes.
Select the Security tab.
Select the Trusted Sites zone and click the Sites button.
Make sure Require server verification (https:) for all sites in this zone is unchecked.
In the field Add this Web site to the zone: type in citadon.com, and click the Add button. (citadon.com should now be added to the list of Web sites.)
Select the Advanced tab.
Scroll down until you see Browsing; Verify that Reuse windows for launching shortcuts is un-checked. (Disabling this function will ensure that any URL links you select from an email notification will open in a new browser window rather than overwriting any content or information displayed in an existing browser window.)
Scroll down until you see Java (Sun); Verify that Use JRE_1.5.0_XX... is checked.
Scroll down until you see Security; Verify that both SSL 2.0 and SSL 3.0 are checked.
Click OK to save your changes.

If you have Windows XP with SP2 installed, please follow these additional steps below:

Open Internet Explorer.
Select Tools > Pop-up Blocker > Pop-up Blocker Settings...
In the field Address of Web site to allow: type citadon.com, and click on the Add button
You should then see citadon.com under Allowed sites.
Click Close to save your changes.

Third Party Downloads

Operating System

Microsoft Windows 2000 (SP2 or higher is required)

Microsoft Windows XP

Browser

Microsoft Internet Explorer 6.0 SP1

Java Virtual Machine

Microsoft Java Virtual Machine
Microsoft no longer distributes their version of JVM, however, you can continue to use Microsoft JVM if it is already installed on your system. For more information regarding Microsoft's JVM, please visit Microsoft's Java Transition FAQ page for more information.

Sun JVM

FAQs

Installing and Upgrading Citadon CW Windows Client

Will I be able to log into Citadon CW with my existing client without updating?
How does the Updater work?
If I am using a Preview version of Citadon CW, will I need to Un-Install my Preview client before installing the Final client?
How do I un-install Citadon CW
Where can I download the Citadon CW setup file?
How large is the Updater and how long will the download take?

General

What are the system requirements for using Citadon CW?
What are the requirements for UserIDs & Passwords?
When I attempt to view a document, the viewer does not load properly and/or the window remains gray.
How do I determine if I have Java software installed on my computer?

Windows Client Only

When I try to log into Citadon CW, I receive the following error after entering my UserID/Password: The system cannot find the file specified.
When I attempt to launch the application, I receive the following error 91 object variable or With block variable not set.
When I attempt to launch the application, I receive an error message stating that an OCX file is outdated or is corrupted.
How do I use the Import function when Creating/Inviting new users?
Why is the Send-To option for Citadon CW missing in my Office applications?

Web Access Only

Why am I not able to save all my Workspaces in my Workspace Quicklist?
The Workspaces tab from my navigation bar is missing, how do I get it back?

Will I be able to log into Citadon CW with my existing client without updating?
You will be prompted during login if there is a update to the client. If the update is mandatory, you will be required to update your client to successfully log into the system.

How does the Updater work?
When you attempt to log in with an outdated Client version, the server will prompt you to install an update. If you accept, the Updater will automatically be downloaded to your computer. Once the download has completed, it will proceed to automatically save your existing data, remove the existing client, and install the new client. Once the update is completed, you will be prompted to restart your system. NOTE: You will need to restart your system for Citadon CW to operate properly.

If I am using a Preview version of Citadon CW, will I need to Un-Install my Preview client before installing the Final client?
Yes. If you are currently using a Preview client, you will need to first un-install your Preview client, and then install the Final client. Instructions to remove Citadon CW are below.

How do I un-install Citadon CW?

Click on the "Start" menu on your system.
Navigate to "Settings" then select "Control Panel".
Double-click on the "Add/Remove Programs" icon.
Select "Citadon CW" and click on the "Remove" button.
When prompted to remove "Citadon CW", click "Yes".
The Citadon CW setup wizard will initialize and take you through the remainder of uninstalling Citadon CW.

Where can I download the Citadon CW setup file?
You can download the latest Citadon CW client by going to the Download Citadon CW section of the Support Site.

How large is the Updater and how long will the download take?
The file is approximately 21MB in size. The download time will depend on your connection speed and network conditions. Below are some approximate times for different Internet connections.

56K Modem ~ 49 Minutes
128K ISDN ~ 22 Minutes
640K DSL ~ 5 Minutes

What are the system requirements for using Citadon CW?
You can access this information from the System Requirements page.

What are the requirements for UserIDs & Passwords?
Here are the requirements for UserIDs & Passwords.

UserIDs need to be 6 or more characters
Passwords need to be 8 or more characters
Passwords require at least one alpha & one numeric character

When I try to log into Citadon CW, I receive the following error after entering my UserID/Password: The system cannot find the file specified.
If you are receiving this error, it means that your browser is currently set to be working off-line. To re-enable your browser to be working online, open Internet Explorer, and uncheck Work Offline under the File menu.

When I attempt to launch the application, I receive the following error 91 object variable or With block variable not set.
If you are receiving this error, it means that you still have an instance of CitadonCW.exe and/or CitSessionMgt.exe loaded in memory. This can occur if the application crashed or was closed unexpectedly and the system did not unload the process correctly. If you receive this error, you will need to open Task Manager, click on the Process tab, locate and select CitadonCW.exe/CitSessionMgt.exe and click on the End Process button.

When I attempt to launch the application, I receive an error message stating that an OCX file is outdated or is corrupted.
If you are receiving this error, it means that the required OCX file is either corrupted or has been replaced by another application. To repair the problem, execute the Citadon CW Setup file again and select Repair. Once all the files have been replaced, launch Citadon CW again.

When I attempt to view a document, the viewer does not load properly and/or the window remains gray.
To utilize the built in Viewer, a Java Virtual Machine must be installed on your machine. Click here more information on Java.

How do I use the Import function when Creating/Inviting new users?
The Import function allows you to import a pre-populated spreadsheet. This allows you to enter all your users' information in a spreadsheet rather than through the application's Add User screen. You can find a few sample files in your Citadon CW Client Template Directory (Normally C:\Program Files\Citadon\CitadonCW\Templates). Note: Microsoft Excel needs to be installed on your system to utilize this feature.

Create Users-basic template.xls - Only required user data fields are listed
Create Users-extended template.xls - All user data fields are listed
Invite Users template.xls - All required user data fields are listed

Why is the Send-To option for Citadon CW missing in my Office applications?
If you installed Citadon CW prior to installing Microsoft Office (only 2000 and XP are supported), the Send-To option for Citadon CW will not appear. To resolve this problem, locate the installation directory of Citadon CW (normally located at C:\Program Files\Citadon\CitadonCW) and double-click on the file InstallSendTo.bat. This will then add Citadon CW to your Send-To menu.

How do I determine if I have Java software installed on my computer?
To check and see if Microsoft Java VM or Sun JVM is installed:

Open Internet Explorer.
Click on the Tools menu.
Select Internet Options.
Select the Advanced tab.
Scroll down and check to see if you have Sun (Java) or Microsoft VM listed.
If you see either one (or both), then you have Java installed on your machine.

For the online Document Viewer, Citadon CW (Windows Client) will attempt to use Microsoft JVM first. If you do not have Microsoft JVM installed, then it will attempt to use Sun (Java). If you need assistance on using Sun Java on your system, click here.

Why am I not able to save all my Workspaces in my Workspace Quicklist?
The size of the Workspace Quicklist in Web Access is limited by the cookie size limits of Internet Explorer (4 kb). A typical range appears to allow a maximum of 15 to 25 workspaces in the quicklist.

The Workspaces tab from my navigation bar is missing, how do I get it back?
Users of Windows XP who have recently installed Service Pack 2 may not be able to access their Workspace tab while logged into Citadon CW Web Access. To resolve this issue, follow the steps below.

Open Internet Explorer
Click on Tools > Internet Options
Select the Security tab
Select the Trusted Sites zone
Click the Sites button
Make sure Require server verification (https:) for all sites in this zone is unchecked
In the field Add this Web site to the zone: type in *.citadon.com, and click the Add button
*.citadon.com should now be added to the list of Web sites:
Click OK to save your changes
Click OK again to close the Internet Options dialog
Close and restart Internet Explorer and try logging into Citadon CW again

Solutions

Top Citadon CW Support Solutions

Search More Solutions
FAQs on Installing, Un-installing, and Upgrading Citadon CW

Quick Reference Guides

The following Quick Reference Guides are available to help you get started in using and administering Citadon CW.

* Note: Adobe Acrobat Reader is required to view the PDF documents. The Quick Reference Guides will open in a new window.

For Users

Getting Started with Citadon CW

Document Management

Using the Viewer

Creating Business Process Instances

Action Items

Running Standard Reports

Viewing Reports

For Administrators

Organization Administration

Creating a Project Workspace

Modifying a Project Workspace

Cloning a Workspace

Implementing Security

Creating Custom Attributes

Applying Custom Attributes

Reassigning Users

Release Notes

Citadon_CW_Enhancements_in_Relation_to_Citadon_BPD.doc
Citadon_CW_Windows_Client_Known_Issues.doc

CW Web Access Release Notes
Citadon_CW_Web_Access_Release_Note_7.0.2.doc

Citadon_CW_Web_Access_Know_Issues.doc
Differences_Between_Web_Access_and_Windows_Client.doc

If you need to archive a live or closed project or workspace, please download the form below, fill out the necessary information, provide an authorized signature, and fax the form back to us at +1-415-882-1899.
Archive Request Form
Citadon_CW_Workspace_Archive_Request_Form.doc

Support

“We believe this technology will allow us to improve the way in which we work, not just across our development team, but also with our contractors and suppliers. Having full ownership of all the information relating to our assets is vital to the productivity and efficiency of our development team. ”

Ross Ovens, Project Manager, Centrica (Utilities)