High Marks from CTSpace US User Survey
High Marks from CTSpace US User Survey
SWORD recently conducted a web based survey amongst US Users of its CTSpace products. The results of the survey were discussed at the recent CTSpace US User conference held in Las Vegas on the 6th and 7th March 2008.
Of those users who replied 27% had been users for less than 6 months, while 67% had been users for more than 1 year, which included 27% who had been users for more than 3 years.
The CTSpace products scored highly for ‘Flexibility’, ‘Ease of Use’ and ‘Relationship built with the CTSpace Management, Support and Development Team’.
The Business Process Designer (BPD) that is used to define business process as workflows was highlighted by the users as a key strength of the product.
The Professional Services were also highly rated with everybody rating them as satisfactory or better in the categories of ‘Quality of Deliverables’, ‘Timeliness’, ‘Technical Skills’, ‘Product knowledge’, ‘Quality of Training’ and ‘Overall Experience’.
The CTSpace account executives received particularly high marks with an average score of more than satisfied for the ‘Overall Relationship’, ‘Professionalism’, ‘Responsiveness’ and most important ‘Knowledge about the Customer’s Business’.
SWORD was delighted to achieve an overall average score of ‘satisfied’ amongst all the users.
Notes to Editors:
About SWORD Group
SWORD is an international IT company specializing in the delivery of software and services to regulated industries. A global leader in the delivery of Governance, Risk and Compliance management solutions SWORD is developing into a leading Software as a Service (SaaS) company with the skills, infrastructure and knowledge to support customers across energy, travel and transportation, healthcare, insurance, banking, telecoms and government.
With offices in 16 countries, SWORD founded in 2000 employs over 2,000 people and last year generated $280 million in consolidated revenue with an operating profit of $46.7 million. The company forecasts that in 2008 its consolidated revenue will exceed $350 million.
