Citadon CW
Product Download
System Requirements
Browser Setup
Third Party Downloads
FAQs
Solutions
Quick Reference Guides
Release Notes
Archive Request Form
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Product Download
Dynamic Windows Client
IMPORTANT: Please read the system requirements before downloading and installing Citadon CW Client
If you are accessing the Internet through a proxy server, it is recommended that your proxy server be configured to allow direct access for our domain "*.citadon.com". This is often referred to as "bypassing the proxy".
Start Download
Note:
- You must be logged in as an administrator or a user with administrator rights before installing Citadon CW.
- The latest version of Sun Java Virtual Machine is required for the use and operation of Citadon CW's built in Document Viewer. This component is available for download from Sun Java Software Download page. (If you have problems with Sun's automatic downloading of their Java VM, you can also try their manual installation page.)
System Requirements
IMPORTANT: Please read the system requirements before downloading and installing Citadon CW Client
- Pentium or compatible processor running at 233 MHz or greater
- Microsoft® Windows 98, 98SE, NT, 2000, Windows XP
- 128 Megabytes of RAM
- 20 Megabytes of available hard disk space
- Microsoft® Internet Explorer2 6.0
- 1024x768 display resolution
- 56 kbps connection speed or higher recommended
If you are accessing the Internet through a proxy server, it is recommended that your proxy server be configured to allow direct access for our domain "*.citadon.com". This is often referred to as "bypassing the proxy".
Check your Browser Configuration
Citadon CW installed client
- Pentium or compatible processor running at 233 MHz or greater
- Microsoft® Windows 20001 (Service Pack 2 or higher), Windows XP1 SP1, SP2
- 128 Megabytes of RAM
- Up to 350 Megabytes of available hard disk space
- Microsoft® Internet Explorer2 6.0
- 1024x768 display resolution
- 56 kbps connection speed or higher recommended
If you are accessing the Internet through a proxy server, it is recommended that your proxy server be configured to allow direct access for our domain "*.citadon.com". This is often referred to as "bypassing the proxy".
Note:
- You must be logged in as an administrator or a user with administrator rights before installing Citadon CW.
- The latest version of Sun Java Virtual Machine is required for the use and operation of Citadon CW's built in Document Viewer. This component is available for download from Sun Java Software Download page. (If you have problems with Sun's automatic downloading of their Java VM, you can also try their manual installation page.)
Browser Setup
- Start Internet Explorer.
- From the Tools pull-down menu, select Internet Options.
- Under Temporary Internet Files, click on the Settings button.
- Under Check for newer versions of stored pages, select Every visit to the page.
- Click OK to save your changes.
- Select the Security tab.
- Select the Trusted Sites zone and click the Sites button.
- Make sure Require server verification (https:) for all sites in this zone is unchecked.
- In the field Add this Web site to the zone: type in citadon.com, and click the Add button. (citadon.com should now be added to the list of Web sites.)
- Select the Advanced tab.
- Scroll down until you see Browsing; Verify that Reuse windows for launching shortcuts is un-checked. (Disabling this function will ensure that any URL links you select from an email notification will open in a new browser window rather than overwriting any content or information displayed in an existing browser window.)
- Scroll down until you see Java (Sun); Verify that Use JRE_1.5.0_XX... is checked.
- Scroll down until you see Security; Verify that both SSL 2.0 and SSL 3.0 are checked.
- Click OK to save your changes.
If you have Windows XP with SP2 installed, please follow these additional steps below:
- Open Internet Explorer.
- Select Tools > Pop-up Blocker > Pop-up Blocker Settings...
- In the field Address of Web site to allow: type citadon.com, and click on the Add button
- You should then see citadon.com under Allowed sites.
- Click Close to save your changes.
Third Party Downloads
Operating System
Microsoft Windows 2000 (SP2 or higher is required)
Browser
Microsoft Internet Explorer 6.0 SP1
Java Virtual Machine
Microsoft Java Virtual Machine
Microsoft no longer distributes their version of JVM, however, you can continue to use Microsoft JVM if it is already installed on your system. For more information regarding Microsoft's JVM, please visit Microsoft's Java Transition FAQ page for more information.
FAQs
Installing and Upgrading Citadon CW Windows Client
Will I be able to log into Citadon CW with my existing client without updating?
How does the Updater work?
If I am using a Preview version of Citadon CW, will I need to Un-Install my Preview client before installing the Final client?
How do I un-install Citadon CW
Where can I download the Citadon CW setup file?
How large is the Updater and how long will the download take?
General
What are the system requirements for using Citadon CW?
What are the requirements for UserIDs & Passwords?
When I attempt to view a document, the viewer does not load properly and/or the window remains gray.
How do I determine if I have Java software installed on my computer?
Windows Client Only
When I try to log into Citadon CW, I receive the following error after entering my UserID/Password: The system cannot find the file specified.
When I attempt to launch the application, I receive the following error 91 object variable or With block variable not set.
When I attempt to launch the application, I receive an error message stating that an OCX file is outdated or is corrupted.
How do I use the Import function when Creating/Inviting new users?
Why is the Send-To option for Citadon CW missing in my Office applications?
Web Access Only
Why am I not able to save all my Workspaces in my Workspace Quicklist?
The Workspaces tab from my navigation bar is missing, how do I get it back?
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Installing and Upgrading Citadon CW Windows Client
Will I be able to log into Citadon CW with my existing client without updating?
You will be prompted during login if there is a update to the client. If the update is mandatory, you will be required to update your client to successfully log into the system.
How does the Updater work?
When you attempt to log in with an outdated Client version, the server will prompt you to install an update. If you accept, the Updater will automatically be downloaded to your computer. Once the download has completed, it will proceed to automatically save your existing data, remove the existing client, and install the new client. Once the update is completed, you will be prompted to restart your system. NOTE: You will need to restart your system for Citadon CW to operate properly.
If I am using a Preview version of Citadon CW, will I need to Un-Install my Preview client before installing the Final client?
Yes. If you are currently using a Preview client, you will need to first un-install your Preview client, and then install the Final client. Instructions to remove Citadon CW are below.
How do I un-install Citadon CW?
- Click on the Start menu on your system.
- Navigate to Settings then select Control Panel.
- Double-click on the Add/Remove Programs icon.
- Select Citadon CW and click on the Remove button.
- When prompted to remove Citadon CW, click Yes.
- The Citadon CW setup wizard will initialize and take you through the remainder of uninstalling Citadon CW.
Where can I download the Citadon CW setup file?
You can download the latest Citadon CW client by going to the Download Citadon CW section of the Support Site.
How large is the Updater and how long will the download take?
The file is approximately 21MB in size. The download time will depend on your connection speed and network conditions. Below are some approximate times for different Internet connections.
- 56K Modem ~ 49 Minutes
- 128K ISDN ~ 22 Minutes
- 640K DSL ~ 5 Minutes
General
What are the system requirements for using Citadon CW?
You can access this information from the System Requirements page.
What are the requirements for UserIDs & Passwords?
- UserIDs need to be 6 or more characters
- Passwords need to be 8 or more characters
- Passwords require at least one alpha & one numeric character
When I attempt to view a document, the viewer does not load properly and/or the window remains gray.
To utilize the built in Viewer, a Java Virtual Machine must be installed on your machine. Click here more information on Java.
How do I determine if I have Java software installed on my computer?
- Open Internet Explorer.
- Click on the Tools menu.
- Select Internet Options.
- Select the Advanced tab.
- Scroll down and check to see if you have Sun (Java) or Microsoft VM listed.
- If you see either one (or both), then you have Java installed on your machine.
For the online Document Viewer, Citadon CW (Windows Client) will attempt to use Microsoft JVM first. If you do not have Microsoft JVM installed, then it will attempt to use Sun (Java). If you need assistance on using Sun Java on your system, click here.
Windows Client Only
When I try to log into Citadon CW, I receive the following error after entering my UserID/Password: The system cannot find the file specified.
If you are receiving this error, it means that your browser is currently set to be working off-line. To re-enable your browser to be working online, open Internet Explorer, and uncheck Work Offline under the File menu.
When I attempt to launch the application, I receive the following error 91 object variable or With block variable not set.
If you are receiving this error, it means that you still have an instance of CitadonCW.exe and/or CitSessionMgt.exe loaded in memory. This can occur if the application crashed or was closed unexpectedly and the system did not unload the process correctly. If you receive this error, you will need to open Task Manager, click on the Process tab, locate and select CitadonCW.exe/CitSessionMgt.exe and click on the End Process button.
When I attempt to launch the application, I receive an error message stating that an OCX file is outdated or is corrupted.
If you are receiving this error, it means that the required OCX file is either corrupted or has been replaced by another application. To repair the problem, execute the Citadon CW Setup file again and select Repair. Once all the files have been replaced, launch Citadon CW again.
How do I use the Import function when Creating/Inviting new users?
The Import function allows you to import a pre-populated spreadsheet. This allows you to enter all your users' information in a spreadsheet rather than through the application's Add User screen. You can find a few sample files in your Citadon CW Client Template Directory (Normally C:Program FilesCitadonCitadonCWTemplates). Note: Microsoft Excel needs to be installed on your system to utilize this feature.
- Create Users-basic template.xls - Only required user data fields are listed
- Create Users-extended template.xls - All user data fields are listed
- Invite Users template.xls - All required user data fields are listed
Why is the Send-To option for Citadon CW missing in my Office applications?
If you installed Citadon CW prior to installing Microsoft Office (only 2000 and XP are supported), the Send-To option for Citadon CW will not appear. To resolve this problem, locate the installation directory of Citadon CW (normally located at C:Program FilesCitadonCitadonCW) and double-click on the file InstallSendTo.bat. This will then add Citadon CW to your Send-To menu.
Web Access Only
Why am I not able to save all my Workspaces in my Workspace Quicklist?
The size of the Workspace Quicklist in Web Access is limited by the cookie size limits of Internet Explorer (4 kb). A typical range appears to allow a maximum of 15 to 25 workspaces in the quicklist.
The Workspaces tab from my navigation bar is missing, how do I get it back?
Users of Windows XP who have recently installed Service Pack 2 may not be able to access their Workspace tab while logged into Citadon CW Web Access. To resolve this issue, follow the steps below.
- Open Internet Explorer
- Click on Tools > Internet Options
- Select the Security tab
- Select the Trusted Sites zone
- Click the Sites button
- Make sure Require server verification (https:) for all sites in this zone is unchecked
- In the field Add this Web site to the zone: type in *.citadon.com, and click the Add button
- *.citadon.com should now be added to the list of Web sites
- Click OK to save your changes
- Click OK again to close the Internet Options dialog
- Close and restart Internet Explorer and try logging into Citadon CW again
Solutions
Top Citadon CW Support Solutions
- Login - Certificate Authority is Invalid or Incorrect
- Uploading - client hangs during releasing process (CR 9714)
- Black background - Windows Themes (CR 8518)
- Automation Error: ClassFactory cannot supply requested class
- Error in CreateCheckBox Threed.SSCheck is a single thread component
Quick Reference Guides
The following Quick Reference Guides are available to help you get started in using and administering Citadon CW.
* Note: Adobe Acrobat Reader is required to view the PDF documents. The Quick Reference Guides will open in a new window.
For Users
Getting Started with Citadon CW
Creating Business Process Instances
For Administrators
Release Notes
Citadon_CW_Client_Release_Note_815.pdf
Citadon_CW_Client_Release_Note_806.pdf
Citadon_CW_Client_Release_Note_8_0_5.pdf
Citadon_CW_Client_Release_Note_8_0_1.pdf
Citadon_CW_Client_Release_Note_8_0_0.pdf
Citadon_CW_Client_Release_Note_7.7.5.doc
Citadon_CW_Client_Release_Note_7.7.0.doc
Citadon_CW_Client_Release_Note_7.6.0.doc
Citadon_CW_Client_Release_Note_7.4.0.doc
Citadon_CW_Client_Release_Note_7.3.0.doc
Citadon_CW_Client_Release_Note_7.2.0.doc
Citadon_CW_Client_Release_Note_7.1.0.doc
Citadon_CW_Client_Release_Note_7.0.4.doc
Citadon_CW_Client_Release_Note_7.0.3.doc
Citadon_CW_Client_Release_Note_7.0.2.doc
Citadon_CW_Client_Release_Note_7.0.1.doc
Citadon_CW_Enhancements_in_Relation_to_Citadon_BPD.doc
Citadon_CW_Windows_Client_Known_Issues.doc
CW Web Access Release Notes
Citadon_CW_Web_Access_Release_Note_7.0.2.doc
Citadon_CW_Web_Access_Know_Issues.doc
Differences_Between_Web_Access_and_Windows_Client.doc
Archive Request Form
If you need to archive a live or closed project or workspace, please download the form below, fill out the necessary information, provide an authorized signature, and fax the form back to us at +1-415-882-1899.
